You can initiate a return within 14 days and up to 30 days for defective products after your order has been delivered.

When returning an item, ensure all seals, tags and accessories are left intact, and the item is in its original packaging. If you have created a password on the device you wish to return, please ensure it is removed, otherwise, your return will be invalid.

How do I return an item?

You can call Customer Service , contact us here or you can now return your order online by following these steps:
1-Sign in to your account and Select My orders.
2-Select the Order that has the product you would like to return
3-Select the product and the return reason for the product, please make sure you select the most relevant reason
4-After submitting the return, you will be asked to select the refund method.
5-Review the return details and submit.

How much time do I have to return a product to H2Do Products?

All items sold on H2DO, under certain conditions, can be returned within a period of 14 days and up to 30 days for defective products from the delivery date.